iPhone: reward videos do not load

On some iPhones the reward videos stopped loading: the video button waited and then said no video was ready, every time, even after restarting the game.

The fix: update the game

This is fixed in the latest version. When the game starts, it now clears the stuck video data by itself.

• Alpha testers: open the TestFlight app, tap Villa Azzurra and tap Update. Then open the game again.
• The game also tells you when a newer version is ready.

After updating, give the first video a moment to load.

Still no video?

• Make sure you are online (Wi-Fi or mobile data).
• If the game asked about tracking or ads privacy, answer it (either choice works), then try again.
• A button that says it is used up for today comes back tomorrow.
• Still stuck after updating? Contact us from Settings > Help & Support > Contact us and tell us which video you tried.

Villa Club members never need the videos: every video reward is given directly.