Saving your progress: sign in with Google or Apple

How your game is saved

Your progress is saved on your phone and, when you are online, on our server under an anonymous player account created the first time you play. You do not need to sign in to play.

Keep your progress on a new phone: sign in

Before you change phones, or if you may uninstall the game:

1. Open Settings (the gear at the top of the screen) and find Account.
2. Tap Sign in with Google, or on iPhone Sign in with Apple or Sign in with Google, and pick your account.
3. On the new phone, install Villa Azzurra, open Settings > Account and sign in with the same account. If this phone already has a game, choose Load my Google save (or Load my Apple save) and your hotel comes back.

If you are not signed in, a new phone or a reinstall starts a new game. Progress that was never synced cannot be recovered, so please sign in early.

Once signed in, Settings > Account shows when your game was last synced; Sync now saves at once.

Game Center (iPhone)

If you use Game Center, your Game Center name shows in Settings > Account. Game Center does not save your hotel: use Sign in with Apple or Google for that. See “iPhone: the Game Center sheet”.

Your Player ID

In Settings > Account you can see and copy your Player ID. If you contact us, include it so we can find your game quickly.

Delete your account

Settings > About & Legal > Delete account erases your hotel, progress and purchases on this phone and on our server. It cannot be undone. Purchases are not refunded by deleting the account.

Troubleshooting

• Progress looks old? Make sure you are online, then reopen the game.
• Signed in on two phones? Play on one at a time.